What Is TickyBot
TickyBot is a Slack Bot 🤖 that lets you use support tickets on
Slack. This way, you don't need to leave your beloved channel to
assist your users, if you don't feel like it.
With TickyBot you can easily check if you've received new tickets,
change their status, or write a reply, and the ticket will instantly
update itself on our site.
Support requests shouldn't be handled through Slack's direct messages.
Image about someone asking silly questions and the workplace admin
asking him/her to open a support ticket so other admins could
look into the issue.
How It Works
You can add TickyBot to your Slack workplace by scrolling down or clicking here
Your users can open a ticket by typing /ticket and their message into the chat field
Once you or another admin solved their problems you can type /ticket to close the ticket
close #id
Start Using TickyBot Today
TickyBot allows Slack teams to manage their support tickets
100% inside Slack, without having to switch between different
apps.
Add to Slack
... so you don't need to go back and forth with another app.
